Quick answer
Collie Pending approvals are the review queue for every external action. Staff inspect the draft, edit it if needed, approve it, or discard it before anything is sent or posted.
Steps
- 1. Open Pending: Go to the Pending area of the workspace to see drafts and queued external actions awaiting review.
- 2. Inspect the action: Check the recipient, channel, source context, suggested wording, and reason Collie prepared the item.
- 3. Edit or return: Make edits when the draft is close, or return to the workflow if more source context is needed.
- 4. Approve or discard: Approve only when the responsible staff member would be comfortable sending it personally.
Details
What belongs in Pending
Anything that leaves Collie or changes an external system should be reviewable before it happens.
- Church emails.
- Calendar invitations.
- Social post drafts.
- Integration updates.
- Visitor follow-up messages.
How Pending supports trust
The approval queue makes the boundary visible to staff and church leaders.
- A person owns every send.
- Drafts can be edited before approval.
- Sensitive or incorrect work can be discarded.
- The tool never impersonates pastoral care.
Related questions
Does Collie ever auto-send in v1?
No. In v1 every external email, calendar invite, social post, or integration action waits for human approval.
Who should approve Pending items?
The person who would normally send, publish, or own the ministry action should approve it.