Terms of Service

Collie is an AI assistant for pastors and church staff. It helps draft emails, prep for meetings, transform sermon recordings, log pastoral visits, and coordinate volunteers — among other skills detailed at /skills. Every external action (email, calendar invite, social post, message) requires explicit human approval before it leaves the platform.

One Clerk Organization corresponds to one church. The person who creates the organization is the Owner. Owners can invite Admins, Pastors, Staff, and Volunteers via /settings. Each role has scoped permissions enforced at the database layer through Row-Level Security.

You are responsible for keeping your sign-in credentials secure and for the actions of everyone you invite to your church. If you suspect unauthorized access, email michael@tribett.dev immediately.

The following are platform-level guardrails, enforced in code and detailed at /trust:

• Generate new sermon content or theological claims attributed to you.
• Process counseling, confessional, or crisis content.
• Derive information about specific minors.
• Send any external communication without explicit human approval.
• Treat financial data as writable.

You agree not to attempt to bypass these guardrails. We reserve the right to suspend accounts that repeatedly attempt to do so.

You agree not to:

• Upload content you do not have rights to use.
• Use the Service to harass, threaten, or defraud anyone.
• Reverse-engineer the Service or attempt to extract our model prompts.
• Probe or attack the multi-tenancy isolation (Row-Level Security policies, JWT claims).
• Resell or sublicense the Service without our written consent. (Multi-site deployments under one denomination are fine — talk to us about pricing.)

Pricing tiers are listed at /billing. You can upgrade, downgrade, or cancel at any time from the Stripe Customer Portal, accessible from /billing.

• Subscriptions renew monthly until canceled.
• Cancellation takes effect at the end of your current billing period; you keep access through that date.
• Token usage above your tier's monthly cap is billed at $0.10 per 100,000 tokens via Stripe Meters.
• Refunds are handled case-by-case; email us within 14 days of the charge.

You retain all rights to content you upload to Collie — chat messages, voice memos, reading-list entries, pastoral visit logs, etc. We do not claim ownership of any of it.

You grant us a limited license to process your content as needed to operate the Service (store it in our database, send it to Anthropic for inference, deliver approved emails through Resend, etc.). This license ends when you delete the content or close your account.

Drafts produced by Collie are starting points, not final products. You are responsible for reviewing, editing, and approving every output before it goes to a recipient. Nothing produced by Collie constitutes legal, financial, medical, mental health, or professional pastoral counseling advice — even when the model is asked or seems to provide such advice.

When you connect a third-party service (Planning Center, Google Workspace, Microsoft 365, Slack, Mailchimp, etc.), your use of that service is subject to that provider's terms. We are not responsible for outages, data losses, or behavior of third-party services.

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, deploy updates, or take the Service offline temporarily. We will give reasonable notice for planned maintenance via email or in-product banners when feasible.

You can cancel your subscription at any time. We can terminate or suspend your account for material breach of these Terms, repeated guardrail-bypass attempts, non-payment, or legal compulsion. We will provide notice and (when reasonable) a chance to cure before termination. Upon termination, you can request a data export within 30 days.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOCKCONNECT LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify and hold FlockConnect LLC harmless from claims arising out of your content, your use of the Service in violation of these Terms, or your violation of applicable law.

These Terms are governed by the laws of the State where FlockConnect LLC is registered, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located there.

When we materially change these Terms, we'll update the "Effective" date at the top and email account Owners at least 14 days before the change takes effect. Continued use after that constitutes acceptance.

Questions about these Terms: michael@tribett.dev.